Payment Method and Policies
We accept payments in the form of Major Credit Cards (Visa, MasterCard, Discover, and American Express), Money Orders, PayPal, Google Checkout, and Checks only. We will not accept any other forms of payment other than listed above. We do not ship orders COD. We are not responsible for delays in order processing due to declined credit cards.
Shipping and Handling Policy
We do not ship on Saturday, Sunday and holidays. Once payment for your order has been verified, your order will begin processing. Expected arrival assumes that processing or production is not delayed. Guaranteed delivery assurance assumes that there is no delay. Reasons for delays include waiting for payment to clear, artwork approval delay, or custom color bands. We will also not be liable with delays or errors with shipments by 3rd party shipping couriers or customs, which invalidates our shipping assurance. “Days” are referred to business days. Standard production is normally 5 business days, but we keep allowance up to 10 business days to complete the production. If in a situation that we fail to deliver the bands in time and the client still accepts the order, then we will shall issue a credit based on the difference of the actual rush shipping method that was met.
International Shipping Policy
Shipping time does not include any time your order might be delayed going through customs. We are not responsible for delays in shipment due to customs or other international shipping delays.
Orders that ship internationally may incur additional taxes, duties, VAT, and other fees associated with customs. We are not responsible for these charges and they are the sole responsibility of the recipient. Please verify or get an estimate of what these charges might be before placing an international order. All shipping charges on our Web site include only the cost of shipping the order. All taxes, duties, and other fees charged are not included in the shipping charges on our Web site and are the sole responsibility of the recipient.
Copyright and Infringements
We will not be held liable of any copyrights or infringements issues. It is the duty of the customer to make sure that the bracelet will not infringe any other company’s rights.
Proofs/artworks only illustrate a digital mock-up of the actual bracelets produced for reference to the customer. The actual bracelets produced may not fully represent the proof, since this is only a representation. We shall base the actual produced bracelets on the wristband details on the invoice, agreed upon the customer.
For swirl and segmented patterns, there might be a slight hint of other colors that may appear on the bracelets. For example, in a yellow and red swirl bracelet, a hint of orange may appear. This is normal and there is no way to control this due to the production method of the bracelets.
We use silk-screen process for our imprinted wristbands. The printed ink may fade in the long run, just like how printed t-shirts do also fade after washing several times. For longer lasting bracelets, we suggest the deboss-fill bracelets.
Due to the customized nature of our product we do not accept returns unless there was a production error on our part. Ordering the wrong size, color, or phrase on a wristband does not warrant a return. We encourage customers to verify all order information before submitting the final order. If we make a mistake on color, size, quantity, or phrases on a wristband we will be happy to find a solution to remedy the problem.
All returns must be approved through us before taking any further action, such as shipping back the product to us. If product defect is detected, our office must be notified within 7 days from time of arrival of your package.